Customer Service Satisfaction Survey

Thank you for your continuing business. We would be most grateful if you could take just a few moments to complete this short survey so that we can continue to improve our services and your satisfaction with our performance.

Please rate the following by selecting the appropriate grade (A = Excellent, B = Very Good, C = Satisfactory, D = Needs Improvement, E = Unacceptable). If a particular question does not apply, just leave it blank.

Customer Service

1. Our staff provides courteous service

2. Our customer service staff is knowledgeable

3. Our staff is available when you call or visit

4. Your phone calls are returned promptly

5. Our handling of your claims

6. Management is available if problems arise

7. Your agent tries to provide the best product for the best value

8. Your agent gives accurate premium quotes

9. Our staff keeps you updates on premium or coverage changes

10. We talk a consultative approach and recommend needed coverages

General Office Operations

1. Our telephone system

2. Our use of automation, including the internet and email

3. Where our office is located

4. Our office hours

Quality of Products and Companies Represented

1. The insurance companies we represent

2. Our products are competitive

3. The type of products that we offer meet your needs

4. The value of our products and services

Your comments

1. Why do you do business with our agency?

2. What irritates you the most about doing business with us?

3. What one thing could we do to better serve you?

Name *

Email Address *

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